I recently ordered two pair of Walkfit Platinum insoles from their website. When the order arrived, in addition to the two pair of insoles, there were gel inserts which I did not order and which were sent to me on approval. In addition, the postage they charged me was more than they advertised on their site.
I ordered these insoles because I had a pair which I bought years ago and was pleased with the product. I don't remember having any problems with the order then. I called their customer service number because I did not understand the itemized invoice which came with the order. After speaking to their rep (who was in India), I decided to send the entire order back and have them refund my money (less the cost of shipping, of course). It cost me over $17.00 to send it back via UPS. (They sent it via the post office, but charged me about $25.)
I got a confirmation from UPS that Walkfit had received the return and called to find out how long it would take to see the refund on my credit card statement. The agent advised that I'd see it in 7 to 10 days, which turned out to be true. The only problem was that the refund should have been about $2.50 more than it was. I decided to not pursue the matter.
The product did work for me, but I'm glad that I can get these insoles in Target, without worrying about being sent things on approval which I did not order.
I can't understand why a company which sells a product which obviously works for many people in a manner who cheats the customer. This product has been available for quite some time. If word gets around, people will avoid getting it directly from Walkfit because they're dishonest.